OUR COMMITMENTS TO YOU
ACCEPTANCE OF YOUR BOOKING
We confirm the details of your booking as soon as possible after we receive your initial deposit and the booking form duly completed and signed by yourself. A receipt from us for this deposit does not, on its own, constitute acceptance of the booking by us.
The prices of all tours by coach are fully guaranteed and will not be subject to any surcharges. The only exception to this is the cost of any special government levy which will be passed onto you e.g. V.A.T. All prices quoted are calculated by references to the relevant exchange rates published in the Financial Times
in September 2019, as set out below.
£1 = €1.10983
Because we have to absorb some increases in costs, we cannot give any refunds in the event of favourable currency movements.
CANCELLATION OR CHANGES MADE BY US
(A) For reasons beyond our control
If we have to cancel a booking or make a
material alteration in any of all of the agreed
arrangements within an 8 week period leading up
to your departure we will do our best to offer
alternative arrangements of a comparable
standard, if this is not possible or in your
opinion not acceptable then a full refund will
be issued, unless the change is due to
circumstances beyond our reasonable control,
including but not limited to war, political
unrest, civil commotion, industrial dispute,
natural disaster or any other cause beyond our
control. Any monies due will be made
promptly (within 14 clear days).
(B) For any other reason
It is most unlikely that we would cancel any tour or make a material alteration in any or all of the agreed arrangements at any time after booking except for reasons beyond our control. However, if we have to do so, we shall inform you without delay and you will have the following choice:
(a) in the case of a cancelled tour: accepting an alternative tour which will be of at least comparable standard if available OR a full and prompt refund of all money paid (within 14 clear days)
(b) in the case of a material alteration: accepting the alteration which will be of at least comparable standard, if available OR a full and prompt refund of all money paid (within 14 clear days).
If we make a material alteration in any or all of the agreed arrangements less than ten weeks before departure for any reason except those beyond our control, you will also have the right to receive reasonable compensation. We will not make any material alteration to a tour unless there is time to inform you not less than fourteen days before the scheduled date of departure. We will not cancel any tour less than ten weeks before departure for any reasons except those beyond our control.
Of course we hope that you and your party will enjoy a trouble free and successful tour. If you do have any complaint, please inform us as soon as possible. Notice in writing of any claim or dispute arising out of this contract must be received by us within forty-two days of the date on which the tour ended.
TRAVEL REGULATION INSOLVENCY PROTECTION
Sport & Educational Travel Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with "The Package Travel and Linked Travel Arrangements Regulations 2018" all passengers booking with Sport & Educational Travel Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Sport & Educational Travel Ltd. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.
In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at firstname.lastname@example.org . Please ensure you retain the booking confirmation form as evidence of cover and value.
Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. If you have booked flights as part of your travel, you should ensure that the company with which you booked the flights has the appropriate CAA / ATOL Bonds in place.